But residents in a part of Conroe say a back log has forced them without mail for days. And they are not the only ones unhappy about it. In recent weeks, people in Conroe have noticed a change at the local post office. "Seems like we're not getting our mail on time," said customer Willie Pye.
skip clift/customer: "I have noticed at the counter they don't keep as many people working as normal," added customer Skip Clift.
According to three different postal employees we spoke with, workers there have been told they can no longer work longer than an eight-hour shift. Others, like Laura Watts, have had their hours cut.
"It's just stressful," she told us. "The demand to carry so much mail. I'm not taking my breaks, my lunch. They put too much pressure on you."
Watts says she'd had enough and walked off the job Wednesday. Another employee asked us to conceal her identity, worried about retaliation, but says morale at the office has suffered.
Regardless of how much mail there is, they are ordered to be back in eight hours, which is an impossible task with some routes.
We spoke off camera to a supervisor at the post office. He denied there was a backlog and said workers claims about hours and overtime are unfounded. He also said he was unaware of any complaints about service.
Still, customers tell us they are noticing a difference.
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