Continental fined for not being totally honest

June 3, 2011 3:19:56 AM PDT
Continental Airlines has been fined $120,000 for not being completely honest about its ticket prices.

The Department of Transportation requires airline advertising to disclose all fee and surcharges passengers will have to pay if they purchase a ticket. But the agency found that Continental wasn't doing that on its website. It says the airline didn't disclose its fuel surcharge in its listed fares.

For example, a flight from San Jose, California to San Salvador, El Salvador was listed as $293. But when a customer went to pay for the ticket and the fuel surcharge was added, the price changed to $538.

Continental says it has addressed the issue.


Load Comments