"Pepsi was trying to project a global message of unity, peace and understanding," the company said. "Clearly we missed the mark, and we apologize."
It said it was "removing the content and halting any further rollout."
The ad shows Kendall Jenner , a member of the "Keeping Up With the Kardashians" reality TV family, stepping away from a modeling shoot to join a crowd of smiling, young protesters. The protesters cheer after Jenner hands a can of Pepsi to a police officer, who takes a sip.
PepsiCo Inc. had previously said the ad was created by its in-house team and that it would "be seen globally across TV and digital" platforms.
It initially described the spot as featuring "multiple lives, stories and emotional connections that show passion, joy, unbound and uninhibited moments. No matter the occasion, big or small, these are the moments that make us feel alive." That description was also derided on social media.
The Purchase, New York, company had stood by the ad late Tuesday. By Wednesday, it was apologizing to Jenner for putting her "in this position."
Critics say the image of Jenner handing the officer a Pepsi evoked a photo of Black Lives Matter protester Ieshia Evans approaching an officer at a demonstration in Baton Rouge last year. Others criticized the protesters' signs for being comically innocuous, with messages like "Join the Conversation" and heart and peace signs. The website Gothamist expressed a common sentiment online in calling the ad "gloriously tone-deaf."
Among those mocking the ad was Bernice King, who tweeted a photo of her father, civil rights leader Martin Luther King Jr., being confronted by a police officer at a protest march. "If only Daddy would have known about the power of #Pepsi," the tweet said.
Larry Chiagouris, a professor of marketing at Pace University, said that the backlash was in part because Pepsi was a couple years "late to the party" with its message about unity, making its ad seem exploitive.
Still, he also noted that the fallout wouldn't necessarily be that damaging, since a lot of the negative sentiment expressed on social media is "easily washed away overnight."
It isn't the first time PepsiCo has backpedaled and apologized for an ad. In 2013, it pulled a Mountain Dew ad that was criticized for portraying racial stereotypes and appearing to make light of violence toward women. It pulled that ad from online channels, and said it was never intended to run on TV.
SOCIAL MEDIA REACTION
have a good day everyone except people who drink pepsi— Lazy dog (@LaziestCanine) April 5, 2017
nobody i know drinks pepsi.— dadmosphere (@atmosphere) April 5, 2017
i forgot they were still a thing.
TAKE THAT PEPSI COMMERCIAL AS YOUR CUE TO DRINK MORE WATER.— maya (@mayadoIl) April 5, 2017
The fact that everybody is talking about the Pepsi ad means it worked.— Toby (@TobyKelechi) April 5, 2017
Every publicity is good publicity
Pepsi had a massive WIN with this advert— STEW-ie (@pharooqz) April 5, 2017
Don't let this Pepsi thing distract you from the fact that it's a terrible beverage.— KellyAnn and Anthony (@martinezandson) April 5, 2017
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