Cell service appears to be working after Houston area AT&T customers experience wireless outage

KTRK logo
Sunday, October 22, 2023
AT&T customers experience widespread wireless outages across Houston
Is AT&T down? Houston area customers were experiencing a cell outage, leaving users in SOS mode, but the signal appears to be working again.

HOUSTON, Texas (KTRK) -- A massive wireless outage impacted AT&T customers across the Houston area early Sunday.

Eyewitness News received several emails and phone calls from viewers wondering what was going on.

It appears only AT&T wireless customers were affected. If you go onto the company's website to check outages, you saw this message:

A message on the company's website said there was a network issue in the area, and things are expected to be back to normal by Monday.

ABC13 reached out to AT&T but hasn't heard back.

Reports of the outage began surfacing around 12 a.m. Customers began noticing service again by around 6 a.m.

Data from a user report and problem indicator company, Down Detector, shows it's received reports of network outages in Houston, San Antonio, Dallas, and parts of Georgia and Kansas.

Houston, Katy, Cypress, and Spring are among the most reported locations.

AT&T hasn't said how many users are impacted, but data from Down Detector shows more than 2,500 customers were without service at about 1 a.m. on Sunday.

If you are still experiencing outages, you can make calls and receive messages with Wi-Fi.