Houston woman Turns to Ted for help with new washer

HOUSTON, Texas (KTRK) -- Diane Hill had her old washer for 19 years, but it was time to get a new one.

"My husband said we bought what we could afford, and now we're gonna buy what we want," Hill told ABC13's Ted Oberg.

Hill, who does the laundry most of the time, let her husband pick out the model this time.

"I get to pick whatever else I want," she said.

She said he liked the look of the Samsung front loader, so that's what the couple bought.

They got it home and ran their first load of laundry that night. It cleaned the clothes just fine, but Hill said, "The first thing I noticed is when I opened the drawer, it's still full of water."

And the ring around the opening, she said, stayed wet for days.

There is a note in the owner's manual about turning the water off at the wall and opening the door while cleaning the machine to let it dry, but it doesn't say to do that after every wash.

So, she started calling Samsung and Home Depot for help.

"We went back and forth," Hill said.

With no luck, she said her husband decided to Turn to Ted.

A few days after our Turn to Ted team reached out, Home Depot called Hill.

"He said, 'Can you give me 15 minutes?' And I said, 'Yes.' Fifteen minutes later, he said, 'Check your email.' The credit was there," she recalled. "Sometimes it takes a little push from somebody other than us."

In a statement, Home Depot told us, "We're giving the Hills a full refund. We apologize for the inconvenience and are grateful for the opportunity to make this right."

Hill said she's glad she got the refund, but she's still waiting on the correct replacement washer.

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