CenterPoint Energy says 'nested outages' could be causing delays for some Houstonians without power

Jeff Ehling Image
Wednesday, May 22, 2024
Why a 'nested outage' could be the reason you're still without power
Still don't have power, even though CenterPoint says service has been restored in your neighborhood? It could be a "nested outage," and restoration at your home could cost you.

HOUSTON, Texas (KTRK) -- As power returns to communities across southeast Texas, many people may learn that it's not just power lines that are causing problems for their homes.

Despite power being restored for over 840,000 CenterPoint Energy customers since last Thursday's destructive storm, more than 72,000 Houston-area customers were still in the dark on Wednesday morning.

According to CenterPoint, some people may receive a notification that electric service was restored in their neighborhood, even though they're still without power. Officials said a number of issues could cause that, including a "nested outage."

ABC13 Anchor Jeff Ehling spoke to a licensed electrician about the issue and how much a fix can cost.

SEE ALSO: Massive restoration means a massive cost, and energy experts said customers may see an increase

Energy experts explain that the massive restoration of power in Houston will not be cheap and may cost us all.

A "nested outage" happens when power is restored to equipment serving your area, but your home is impacted by a more localized issue that is still causing an outage. Customers could be on a different circuit than their neighbors with a different level of damage, have a damaged line fuse or transformer, or possibly have a tree or other debris on the customer-owned service line that runs directly to their homes.

Licensed Electrician Gilbert Soliz said homeowners should also check their weatherhead, which is the point where power enters the home. It is typically a pipe located on the roof.

If the Weatherhead is damaged, it's the customer's responsibility to get it fixed.

RELATED: CenterPoint Energy launches interactive map to check estimated day of restoration in your area

The interactive, color-coded map lets users zoom into areas across the city and even enter specific addresses to see each area's estimated date of power restoration.

"Just the typical weatherhead that just broke off of there and the wire, all this pipe, is still in tact. You might be talking about $200 to $300 dollars," Soliz said. "But if you have to replace a whole service it can be anywhere from $3,000 to $5,000 dollars. Easy."

Soliz said the repair could take a couple of days. He also said you should ask for licenses when hiring a contractor, so you know the work will be done right.

For more on this story, follow Jeff Ehling on Facebook, Twitter and Instagram.