Officers never showed up after SW Houston bagel shop robbed on Mother's Day, manager says

Brooke Taylor Image
Tuesday, May 16, 2023
Only on 13: Surveillance shows suspect steal register from bagel shop
Employees called Houston policed right away, but officers apparently never showed up. This isn't the first business in the area to have been hit either.

HOUSTON, Texas (KTRK) -- Surveillance video only on ABC13 shows a suspect breaking into a small bagel shop in southwest Houston on one of its busiest days and stealing a cash register.

The break-in on Mother's Day happened at NY Deli's Hillcroft location.

But unfortunately, this wasn't the first time the business has been hit.

It happened before at their location in the City of Bellaire, but Riana Shermen, the chief operating officer at NY Deli, told us the suspects accused in that crime have been caught.

This time, that wasn't the case.

Shermen said the Houston Police Department took down a police report and took their surveillance footage from the Hillcroft location, but never showed up in person. She adds she understands no one was hurt, and this is a big city with a lot going on, but fears this could happen to other businesses.

Video shows the thief smashing the front door of NY Deli on Hillcroft at about 4:09 a.m. Sunday, and then going behind the counter to grab the cash register before making a run for it.

"We had a baker in the back preparing for Mother's Day, usually a very heavily attended day here. He heard commotion, and I think he scared the guy off," Shermen said.

She said she was shocked by the brazen robber, who didn't try to hide his face or seem to know or care that there were surveillance cameras.

Employees called police right away, but Shermen said officers never came in person after the Hillcroft break-in.

"They didn't feel the need to come out here. We did email them the videos because we do have cameras. We did have the phone and email, but no one came out," she said.

While they replace the front door and cash register and finish cleaning the mess, Shermen hopes the surveillance footage will help officers pin down the suspect before another business takes a hit.

"It wasn't a huge deal in what's going on in the world, but we are a small business, a little engine that could lose $1 versus a $1,000, it's a lot of money for us," she said.

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