For customers who continue to experience service interruptions, the carrier recommends fully powering down and restarting devices.
We apologize again for any loss of service. You may need to power your phones off— Cricket Wireless (@Cricketnation) June 4, 2016
and then back on to restore service.
On Friday afternoon, Cricket Wireless customers took to social media to voice concerns about service outages in the Houston area and throughout the country. Some AT&T customers also reported a loss of service, although AT&T has yet to comment on interruptions to its own network:
@Cricketnation actually just be honest ATT entire network just got hit in the southeast to Texas. Millions out of service.— Total Tech (@TotalTechvids) June 3, 2016
Wow, I didn't think a cellular service could go down across the entire country. Did Cricket Wireless not pay its AT&T bill?— Matthew Miller (@palmsolo) June 3, 2016
In a statement, Cricket Wireless acknowledged and apologized for the outage, saying, "We are aware of a service issue affecting some customers & are working quickly to resolve it."
AT&T has yet to issue a public statement. In 2013, the telecom giant acquired the parent company of Cricket Wireless.