Reporting product safety incidents through this new, easy-to-use site will help CPSC identify product hazards more quickly and provide consumers with safety information on products in and around the home.
CPSC will review all online reports and have five business days to transmit qualifying reports to the manufacturer, where practicable. Manufacturers then have 10 business days during which they may respond and provide comments and/or claims. At the end of the 10-day period, if all requirements are met, the report and the manufacturer's comments will be posted on SaferProducts.gov
On January 24, CPSC began registering businesses online, and accepting Reports though SaferProducts.gov to test the system. Since then, about 1,500 reports have been filed by consumers online. About 1,400 manufacturers have signed up on the Business Portal, so they can receive a copy of a report about their product in a timely manner via e-mail.
