The time to act is before the temperatures drop below freezing.
If you haven't seen the show, one deserving family goes on vacation for a week while a team of professionals completely renovates their home. Here's why Houston was chosen and what to do if you're interested.
On Thursday, ABC13 introduced you to the Hitchcock police chief who made it his mission to keep families safe in near-100-degree weather. Less than a day later, we got results.
"It should not take someone becoming a heat casualty to get the attention of the management here," Police Chief Wilmon Smith said.
It's a complicated situation where no one seems to be winning. The landlord says his properties are in such bad shape because the tenants don't pay rent.
The storm caused damage to the family's garage and left a gaping hole in the roof. Two weeks later, the family hadn't heard from Liberty Mutual until ABC13 stepped in.