Houston city council members unanimously approved an ordinance that seeks to provide relief for some Houstonians from paying the city's upcoming $5 trash fee.
The City of Houston said its illegal dumping program is out of money, and the timing couldn't be worse for some neighbors.
The trash is piling up. The grass is overgrown. And neighbors along the Heights Hike and Bike trail say they've had enough.
Instead of scheduled collection days, Solid Waste said Houston residents would call 311 to request heavy trash collection.
Houstonians say they face delays in heavy trash and yard waste pick-up. The city said it hired contractors and added trucks, but is it helping?
Those calls made to 311 - whether it's a pothole, trash pick up, or water service - are tracked and graded by the city. ABC13 combed through some of those records to see what's being prioritized and what's falling behind.