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A spokesperson for HCA told Eyewitness News that the delay came during a software upgrade with one of their vendors on Wednesday morning.
"We experienced a complication which is affecting some of our systems, including causing a delay in access to patient data," the spokesperson said in a statement.
HCA said the issue did not come from a cyber-attack and they do not believe the delay came from malicious intent.
The software shutdown primarily affects their facilities in Texas and has not impacted patient care, according to HCA.
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The hospital said they are using other systems and processes in the meantime.
HCA Healthcare Gulf Coast Division sent Eyewitness News the following statement:
"We are working to resolve these issues as quickly as possible," HCA said in a statement. "We appreciate the patience and diligence of our caregivers, who continue to provide quality care at our facilities."
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