Jennifer Peterson says the Uber driver asked her almost immediately if she would be giving him a five-star review. When she said she didn't know yet, she says he became agitated.
Eventually he pulled over into a random parking lot and began using his phone.
"I became really uncomfortable when he pulled off the route into a parking lot of a dentist's office. This parking lot was lower than the main road and there were plants acting as a hedge and the view was blocked from the road. I was now isolated in the vehicle with this man in a parking spot," said Peterson.
Peterson tried to get out of the car, but it was locked.
"I had to raise my voice. I was frantic at this point. I was pulling at the door handle, and I couldn't get the door open. I had to tell him to unlock the door for me. It was really terrifying," said Peterson.
She got out and went to the Sarasota Police Station to file a report.
Uber released the following statement:
"What's been described is unacceptable. The driver's access to the app has been removed and we are looking into the matter."
Peterson has been refunded for the ride.
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