The incident itself is troubling enough, but you won't believe what happened after the Eyewitness News investigators arrived at the restaurant to demand answers.
It's one of the most bizarre exchanges Eyewitness News has ever had on a story. Federal law is very clear: Dogs are recognized as service animals and all businesses open to the public, including restaurants, must allow them in.
But a U.S. Army veteran says a Subway restaurant in Paterson, New Jersey, blatantly ignored the law, and now, he's determined to send them a message in court.
Richard Hunter's troubled life turned around in July when the U.S. Army veteran received a service dog from the non-profit group Dogs4Warriors. The 50-year-old suffers from severe Post Traumatic Stress Disorder (PTSD).
"He realizes I'm having anxiety before I do," Richard Hunter said.
EXTENDED INTERVIEW WITH RICHARD HUNTER:
So, it was a big deal when Hunter finally took his son and a coworker to lunch a few weeks ago at a Subway restaurant in Paterson, New Jersey.
"This was huge to go out with my son for the first time in over ten years," Hunter said.
The sign on the door seemingly said it all: "Service animals are welcome," but Hunter claims the manager, later identified as Mitul Ahmed, said something very different.
"I may have been holding the door when he first said something. He said, 'The dog is not allowed in here. Get the dog out of here,'" Hunter said.
"He was clearly identified as a service animal," Eyewitness News Investigative Reporter Sarah Wallace said.
"He was wearing what he has on right now," Hunter said. "I said he was a service animal."
"He didn't care," Wallace said.
"That's exactly what he said, 'I don't care,'" Hunter said.
Hunter called the cops who said they couldn't do anything. He then called the owner.
"The owner told me straight up: 'I can refuse service to anyone I want,'" Hunter said.
That's when Hunter reached out to disability rights attorney Robert Tandy.
"No food establishment can refuse entry to a service animal," Tandy said.
"Plain and simple," Wallace said.
"Simple as that," Tandy said.
When Eyewitness News found the manager, Mitul Ahmed, behind the counter he denied everything.
"You're not Mitul Ahmed," Wallace said.
"No, he's not here," Ahmed said.
Oh, and that sign on the door, suddenly changed. The line about service animals welcome was removed.
The owner's son arrived, with a foot-long list of excuses.
"If he's not going to say he made a mistake, that's fine too, because I'm going to be the better person, you know, we both messed up, all right, we messed up more," said Zaphir Pathan, the Subway owner's son.
"How did he mess up by having a service dog and wanting to go into the store, I don't understand that?" Wallace said.
"You're completely twisting the situation, that's funny," Pathan said.
"If I go into that Subway with a service dog, will I be allowed in?" Wallace asked.
"You can go in right now because now we know," he said.
WATCH THE ENTIRE CONFRONTATION:
Now, Guess what? Ahmed is still working and still in denial.
"You weren't here," Wallace said.
"No," Ahmed said.
"So, you're ok having him work for you when he lied?" Wallace asked.
"Who doesn't lie when they don't want their case thrown under the water?" Pathan said.
"OK, my goodness," Wallace said.
"I was just looking for an apology. I was just looking for an apology that you're wrong," Hunter said. "Now, I'm afraid to go out. I'm having anxiety even to go to the corner store now."