VALLEJO, CA (KTRK) -- A UPS driver was caught on camera this week making a not-so-special delivery at a Vallejo home, leaving the recipients furious.
The home owners knew something was wrong when they found their delivery unceremoniously dumped in their front yard.
When a UPS driver wasn't able open a gate in Vallejo, she decides to toss an armful of packages over a garden wall.
While many UPS drivers have their hands full this time of year, one driver in Vallejo had them a little too full.
Vallejo homeowner Heather Briscoe said at first she couldn't figure out why her boxes were left in her yard, but then she and her husband checked their security system.
The video shows that the UPS worker tried to open the gate outside the home and when she can't, she drops the packages over a wall and onto the wet ground and walks away.
"I was in shock! I was absolutely appalled," Briscoe said.
"It's not right...to just dump people's packages over a wall, especially those marked fragile," she said.
A sign on the Briscoe's front gate may have played a role; it reads "No soliciting Keep gate closed."
But Briscoe says that hasn't stopped other delivery people in the past.
Briscoe reached out to UPS and told KPIX 5,
"They're excuse was, 'It's an 18-year-old hired off the street,'" Briscoe explained
It's not the first time a delivery driver has dropped a package, but UPS says incidents like these are actually extremely rare.
The company delivers about 700 million packages during the holiday season.
Still, Briscoe says it hurts when they're yours. She says while nothing was broken, the contents were wet.
"She could have set them down, tried to open the gate, but she didn't do that," Briscoe said.
UPS took prompt action to contact Briscoe and said she declined compensation. UPS said delivery care is emphasized for all UPS drivers and seasonal helpers.