RodeoHouston online ticket frustration: Officials explain system issues

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Many online buyers complained of glitches when they attempted to purchase rodeo tickets today (KTRK)

A lot of people spent this morning trying to buy tickets to the upcoming RodeoHouston concerts, but not all of them were able to do so.

The early birds got the worm Saturday morning as hundreds started waiting at 6am at the BBVA Complex Stadium to get tickets to their musical poison of choice. But while people in line were giddy, thousands online were frustrated.

Comments started flooding in on Houston Rodeo's Facebook page.

One person said, "I keep getting kicked out of the waiting room!"

Another said, "Kept getting booted out when it was time to pay. Error messages and kept putting me back in line."

And a popular concern, was voiced by another potential buyer: "No seats together. Who wants to sit by themselves? This is just ridiculous."

Houston Rodeo officials did respond to some on Facebook, and explained some of the reason for the frustration.

Tickets went on sale Saturday morning at 10am, but you could improve your chances by going into a virtual waiting room at 9am.

Show officials said ticket buyers could log into the virtual waiting room at any point between 9 and 9:59 am. Logging on at 9 am did not give buyers an advantage to those who logged in by 9:59 and that by being in the virtual waiting room during that time frame, a buyer was at an advantage over those who logged on at 10 or after.

Show officials said at 10am, they processed 750 tickets a minute in random order. They said they cleared everyone through the virtual waiting room by 12:12pm, but that did mean long wait times for some people.

As for single seat issues, show officials said about half-a-million volunteer and season tickets have already been given sold, meaning only half-a-million left for the public to buy, which meant very few seats left together in desirable sections.
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