Prom store closes, leaving customers without dress, refund

HOUSTON (KTRK) -- Jordan Kacprowicz started looking for her prom dress in January and knew exactly what she wanted.

"I definitely wanted a red dress, and I want to jewels - like a lot it," Kacprowicz said.

She found the perfect dress online and then discovered it was sold locally.

"I was just so excited to have someone in this area have the dress," Kacprowicz said.

Kacprowicz says she came right to PROM 101 on Highway 6 and paid $433 for her dream dress. Two months went by and she says the owner disappeared.

"She wasn't keeping in contact ... she wasn't answering the phones. She didn't call us to say why there was a delay or anything," Kacprowicz said.

Jordan says the dress finally came in a month ago. She tried it on for alterations.

"She said it was going to be done May 1," Kacprowicz said.

But it wasn't, and the store is now closed. The owner, who customers call Reca, is nowhere to be found.

"It's terrifying to think that this lady took my money and ran off with my dress," Kacprowicz said.

ABC-13 did some digging and found other young ladies in the same predicament. One customer has even filed a police report. We also learned of other unhappy customers in Knoxville, Tennessee, where PROM 101 was originally located. Complaints were filed there as well.

We called the number on PROM 101's door and also called the owner's cell number, but there was no answer -- and no dress for Kacprowicz, whose prom is only a week away.

"It's not responsible, I'm really like hurt. I'm not comfortable with the fact that only have a week to decide whether I'm going to be able to go and enjoy my prom," Kacprowicz said.

One customer says she received a refund check Wednesday night.

Kacprowicz says the store owner told her the dress would be shipped to her, but so far, she's not received it.