Thousands of Texas drivers receive error in renewal notice

HOUSTON (KTRK) -- If you received a renewal notice for your registration sticker that expires in April, you may have received it with wrong information.

The State of Texas says around 320,000 drivers received registration renewal notices with incorrect information. Those notices have an incorrect inspection fee reading $0.00 when a fee should have been printed. Drivers affected by this problem will get a correct vehicle registration renewal and a notice in the mail from the state.

"We don't know how many Harris County drivers have been affected by this error, but my office is currently investigating the issue with the support of TxDMV staff," said Mike Sullivan.

Those affected drivers will receive a correct vehicle registration renewal and a notice in the mail from the TxDMV stating:

    Dear Customer: Please use the enclosed registration renewal notice when renewing your vehicle registration. The notice we sent to you earlier this month was printed with an incorrect fee and should be discarded. You are receiving a corrected renewal notice that displays the fee amount that is actually owed. You may disregard this notice if you have already received your registration sticker. We apologize for any inconvenience this may have caused. If you have questions, please contact 1-888-DMV-GOTX (1-888-368-4689).

"If you have received your April vehicle registration renewal notice and have concerns if it is correct, please contact the TxDMV at 1-888-DMV-GOTX (1-888-368-4689)," said Mr. Sullivan.

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