HOUSTON, Texas (KTRK) -- Are you faced with an unusually high water bill after facing flooding?
You can report the possible overcharge to the city of Houston.
The city is allowing residents a way to address the astronomical fees with Houston Public Works.
The city estimates as many as 5,000 customers were overcharged during the flooding of Harvey. The cause of it is not yet known, though, Mayor Sylvester Turner believes a meter problem is to blame.
Customers who flooded during Harvey and now have unusually high water bills should contact City of Houston Customer Account Services at 713-371-1400. Eligible accounts will be placed on hold. Penalties will not accrue and accounts will not be disconnected.
Updated information and resources will also be posted to: HoustonRecovers.org/HighBills
RELATED: Flood victim shocked by $1,700 water bill after Harvey
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