Illinois woman says Comcast called her vulgar name on bill

CHICAGO, IL -- For the second time in recent weeks, a customer says Comcast used a vulgar name on a bill. This time, an Illinois woman says she received one, according to WGN in Chicago.

Mary Bauer, 63, says the first thing she does when she gets home is flip on her television.

"I watch Lifetime, Hallmark," she said.

But Bauer says she's had problems recently with her picture. She said dozens of technicians have been out. Someone, says Bauer, finally got it right.

But she says then her bills stopped showing up, sometimes for months in a row.

"I was even nice enough to call them to ask them how much I owe," said Bauer, who says she pays every month.

Bauer says she didn't swear at them or call them names, but does say she got a little hot.

"I was angry at them because I never got good service," she said.

But when Mary got her next bill, she says it had a vulgarity.

"When I came home at lunch, it says, 'Super (bleep) Bauer,'" she said. "This is a disgrace to me. Why are they doing this when I pay my bills?"

That missing word begins with a "B" and you can probably guess what it is.

The bill, by the way, was still sealed.

Just a couple of weeks ago, a couple in Washington got a bill that was addressed to "A---- Brown." That bill came after the family tried to cancel their service.

In Bauer's case, Comcast says they're investigating the matter to determine the facts.
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