Boil water notice lifted for east Houston residents after line break

HOUSTON, Texas (KTRK) -- A boil water notice that has been in place for parts of east Houston since April 30 was finally lifted Tuesday morning.

According to the city of Houston, those who were impacted no longer need to boil water for drinking, cooking and making ice.

The city said that water pressure had been restored to the area and quality testing was submitted to the Texas Commission on Environmental Quality (TCEQ), confirming that the tap water met regulatory standards and is safe to drink.

A water distribution event at Cimarron Elementary School took place Monday afternoon for the 6,000 residents impacted by a line break.

On Monday, the city could not answer questions in regard to what maintenance the pipe has seen in the past, what exactly happened, what other areas with aged pipes may see this issue, or what they're doing to ensure it's not likely to happen to anyone else.

See a close-up view of the above map here.

Several neighborhoods in east Houston didn't have running water since last Friday.

"On Friday, we were told the water would be on by six at night, and it wasn't," said resident Laurie Roberts. "Saturday, we woke up, we were told that it would be on by four in the afternoon, and it still wasn't."

Concerns began to grow amongst families, who feel there has been a lack of communication from the city.

"The day it's a main water break, and my main concern is for the elderly because my parents are elderly," said David Kingsberry, as he unloaded cases of water for his parents outside of their home.

A Houston Public Works spokesperson said over the weekend, they dealt with some complications while trying to find the point of the break. Houston Mayor Sylvester Turner provided an update on Twitter and apologized to residents for the delay.



According to officials, the water pressure reportedly dropped lower than the required 20 PSI minimum. Residents were asked not to drink the water and to boil it for at least two minutes before using.

But that order has been lifted, with Houston Water saying it took the necessary corrective actions to restore the quality of the water.

If you were affected, here's what you should do next:

  • Flush the water system by running cold-water faucets for at least one minute
  • Clean automatic ice makers by making and discarding several batches of ice
  • Run water softeners through a regeneration cycle.


If you ever come under a boil water notice where you live, here is some additional information to know.

A boil water advisory can be issued under a number of circumstances from natural disasters, like in the aftermath of hurricanes and winter storms, to sudden emergencies like a water main break.

The notices are issued when an area's water is, or could be, contaminated with bacteria that could make you sick.

Boiling kills disease-causing organisms, including viruses, bacteria and parasites.

You'll want to boil water before you do anything that involves human consumption, such as drinking, cooking, and brushing your teeth.

The following information is from the Centers for Disease Control and Prevention.

Here are some common questions and answers about boil water advisories.

What should I do if a boil water advisory is in effect?



If you have bottled water available for drinking and to prepare and cook food, you can use that. But if bottled water isn't available, it's advised you:

  • Bring water to a full rolling boil for 1 minute (at elevations above 6,500 feet, boil for three minutes)
  • Allow the water to cool before use
  • Boil tap water, even if it is filtered
  • Don't use water from any appliance connected to your water line, such as ice and water from a refrigerator
  • Breastfeeding is the best infant feeding option. If you formula feed your child, provide ready-to-use formula, if that's available


Note that many cities and communities surrounding the Houston area said you can boil the water for at least two minutes.

SEE ALSO: Boil orders in effect for much of the Houston area

Is it safe to brush my teeth?



Only brush teeth with boiled or bottled water. Do not use untreated tap water.

What about hand washing under a boil water notice?



  • In many situations, you can use tap water and soap to wash your hands. Still, follow the guidance of your local health officials.
  • Make sure you scrub your hands with soap and water for at least 20 seconds. Rinse hands well under running water.
  • If soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.


Is it safe to bathe and shower?



You can use the water for bathing and showering, but you must be careful not to swallow it. Use extra caution when bathing babies and young children. Consider giving them a sponge bath instead.

Can I wash dishes and laundry under a boil order?



According to the CDC, it is safe to wash clothes as usual. But you'll need to follow a few more guidelines for dishes.

  • If possible, use disposable plates, cups, and utensils during a boil water advisory
  • Household dishwashers generally are safe to use if the water reaches a final rinse temperature of at least 150 degrees Fahrenheit (65.55 degrees Celcius), or if the dishwasher has a sanitizing cycle


What if I need to clean?



Use bottled water, boiled water, or water that has been disinfected with bleach to clean washable toys and surfaces.

Follow these CDC guidelines carefully as it relates to using bleach.

How do I care for my pets under a boil order?



Provide bottled or boiled water after it has been cooled for pets. Why? Because they can get sick by some of the same germs as people or pets can even spread germs to people.

You'll need to follow the order until your local health or city officials have deemed it safe to end it and resume consumption.

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