Montez told ABC's "Good Morning America" on Thursday that when she asked the gunman about his family, he replied that he and his little girl faced being homeless because he'd been unable to find a job. He then fell to his knees and told Montez he wouldn't hurt her before fleeing with $20 from the register.
Security video from the Advance America branch clearly showed the gunman's face.
Police say a 23-year-old man surrendered the next day on a preliminary charge of robbery.
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