According to BuzzFeed, Massage Envy and its franchisees mishandled or ignored more than 180 cases.
The article cites lawsuits, police reports and other official documents.
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Massage Envy said in a statement, the incidents described in the report were "heartbreaking."
The company also says it isn't liable for sexual assaults that take place at the spas because the individual locations are franchises.
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