PORTLAND, Oregon (KTRK) -- A Portland couple is praising UPS for going above and beyond to keep their son calm on an airplane.
The couple ordered an iPad online to keep their son occupied during a flight to Legoland Florida, but the package never showed up to their home.
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They called UPS to ask about the iPad but got no results. The day of the flight, they figured it wouldn't make it.
Two hours before they departed, a supervisor met them with the iPad in his hand.
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The family said with so many customer complaints this time of year, they wanted to salute a business for delivering on a promise.
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