Jeff Filicko, the park's marketing and communications manager, issued the following statement about the rescue:
At approximately 11:54 AM, the Poltergeist coaster stopped in the middle of a ride cycle. In cooperation with the San Antonio Fire Department, we safely escorted all twenty guests from the ride. The safety of our guests is our highest priority, and the ride will remain closed while we complete a full inspection.
The guests were secure in an upright position with water available, according to Filicko.
No injuries were reported.