A woman said her laptop was stolen while going through the TSA security checkpoint at Bush Airport.
Houston police confirmed they're investigating, but TSA told ABC13 they don't have a way to identify who the alleged thief was because they don't keep someone's information once the person's ID is verified.
Kathleen Mccreavey said the theft happened to her on Friday at Terminal C.
"I'm there looking around, looking on the left, looking on the right," Mccreavey said. "Where is my laptop? You don't think that somebody won't take your personal items because you are with officers. You have cameras. You are in a very secure point of an airport."
Mccreavey said she just placed her belongings on the X-ray belt when she was pulled aside for additional screening.
When she went to get her things, she said her laptop was gone.
Mccreavey said TSA officers reviewed surveillance video with her and she said they saw the theft.
"While the lady was checking on me, the person behind went through to the exit of the X-ray and took my laptop," Mccreavey said.
Mccreavey said TSA officers began searching the terminal, but never found that woman.
She said she was left wondering why the woman couldn't be identified after just going through security.
"I asked the TSA officer to check who was the lady. She was just behind me and we have the first checkpoint. When you check your boarding pass, they know where you go," Mccreavey said. "So they said, no, there is no recording data. We don't know which gate she's going. We don't know which flight or anything."
ABC13 asked the TSA about that. They told us at these checkpoints, they use camera technology and TSA officers are only making sure the person in front of them is the same person on their ID.
They said the information disappears after the person leaves, so essentially there's no way to trace back who that was.
"Anybody can just steal things and walk away and you don't know," Mccreavey said.
Mccreavey said she hopes others gain something from her story.
"Alert the people that are going to travel," Mccreavey said. "If I were to see a video like this before I went to my trip, I probably will be more cautious. We have to have more traceability to avoid those kind of things. This is not going to prevent to someone to steal things, but at least we can get them faster."
Houston police confirmed to ABC13 that its Airport Division is investigating the theft, but they said no arrests have been made.