Holiday gift returns: what shoppers need to know about stricter policies, key deadlines

Thursday, December 26, 2024
Most holiday shopping is behind us but now many Americans are headed to stores for another reason -- to make returns.

The National Retail Federation (NRF) estimated that 17% of items purchased for the holidays will be returned this year. This comes as retailers enact stricter policies.

H&M, Zara, American Eagle and T.J. Maxx are among those that have started charging for returns.

Best Buy's return deadline is Jan. 14, and you may face a restocking charge for higher-priced items.

Amazon's return deadline is Jan. 31, the same as Walmart's.

The day after Christmas is expected to be the biggest day for returns.

Need to make a return? Here's what you should do.


  • Make sure to check your store policy as it can vary by store.
  • Some retailers or stores won't take returns or exchanges after a certain time.
  • Return and exchange policies are often printed on the back of receipts or just give the store a call.


SEE ALSO | 8 tips to limit phone use during the holidays and spend quality time with family
Scrolling through your phone at night: The effect bedtime-binge watching can have on your health
Copyright © 2025 WTVD-TV. All Rights Reserved.