Chairman Howard Schultz says he doesn't want the company to become a public bathroom, but feels employees can make the "right decision a hundred percent of the time," if that choice is removed at the store level.
One of the men arrested on April 12 was denied use of a bathroom before sitting down to await a business meeting. He and his business partner were arrested minutes later.
Schultz, speaking at the Atlantic Council in Washington, said Starbucks had a "loose policy" on bathroom use, The Washington Post, The Seattle Times, and other media outlets reported.