Lisa Robinson-Ross was headed to Saint Christopher's Hospital with her son, Qwasair, for his weekly speech therapy session when she noticed the driver of the paratransit van was acting irresponsibly.
She took out her cellphone to record what happened the morning of April 8.
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"Why is it so interesting to go on Facebook while you're driving? You're taking a risk and not caring in the situation," said Robinson-Ross.
The driver was watching videos on Facebook while driving, and using his headphones.
"I just think that's unprofessional, a hazard and dangerous," said Robinson-Ross, who is currently seven months pregnant. She called the company to complain but didn't get a response.
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When we reached out to LogistiCare Paratransit Company, they explained outside transit companies are contracted to get their clients to and from appointments.
After seeing the video, the company made a change.
They released the following statement:
"We were made aware of the video this afternoon and initiated an investigation. Based on our initial findings, the driver is employed by a contracted transportation provider and he was immediately removed from the program and is no longer permitted to transport any LogistiCare members. We are also conducting a thorough review of the transportation provider's performance record."