HARRIS COUNTY, Texas (KTRK) -- Harris County Attorney Vince Ryan has set up a website for residents to file complaints about price gouging.
During a disaster, the Texas Deceptive Trade Practices Act makes it illegal for a company to sell or lease fuel, food, medicine, lodging, building materials, construction tools or any other necessity at an excessive price.
"Unfortunately, there seems to always be people who will take advantage of a crisis situation," said Ryan. "Our office wants you to reach out to us to let us know about a price gouging situation."
The website explains the details you need to provide to file a complaint. It explains the process the county office will use to investigate a complaint and how it will be dealt with if determined that price gouging occurred.
Here's what you need to file a complaint:
Since the COVID-19 emergency declaration was issued, the County Attorney's Office has received 115 price gouging complaints.
Of those 115 complaints, 35 have been investigated. Each case is looked at individually.
Investigators will contact a store and determine how much a store paid for an item. They will then see how much they are marking item up.
Currently, some products are more expensive for a store to purchase therefore higher prices are not necessarily price gouging. Five cease and desist letters have been issued so far. If a company refuses to comply with the letter, a lawsuit may be filed.
You can also file a complaint by sending an email to ConsumerHelp@cao.hctx.net.