It can be a frightening call to get - and it's a familiar one for many thousands of Americans.
Callers posing as tax and immigration agents are threatening arrest, deportation or other punishment unless money is sent to help clear up what they say is a deportation warrant or to cover supposedly unpaid income taxes.
The government says it's a scam that's tricked at least 15,000 people into shelling out more than $300 million.
In a first-of-its kind nationwide takedown, the Justice Department announced charges Thursday against 61 defendants in the United States and abroad in connection with call center operations based in India. As agents fanned out across the country to make arrests, officials in Washington advised the public that the callers on the other end of the line are fraudsters and not representatives of the U.S. government.
"The U.S. government does not operate in this manner," said Assistant Attorney General Leslie Caldwell, head of the Justice Department's criminal division. "We never call to demand that money be loaded immediately onto prepaid cards. U.S. government agencies do not call to demand immediate payments to avoid deportation or to avoid arrest."
The indictment, which was issued by a federal grand jury last week in Houston, charges the defendants - which include five call centers in India - with crimes including wire fraud, money laundering and false impersonation of an officer of the United States. Authorities served warrants in cities around the U.S. on Thursday and were seeking the extradition of defendants in India, Caldwell said.
The indictment outlines a complex web of criminal actors, each with a different role in the conspiracy.
Callers working off of scripts and posing as officials with the Internal Revenue Service and U.S. Immigration and Customs Enforcement would tell unsuspecting victims on the other end of the line that they had failed to pay taxes they owed or were at risk of deportation, and that a fast payment was needed to get them out of trouble.
Data brokers arranged the purchase of names and personal information of potential targets. "Runners" in the U.S. were responsible for getting scammed funds into bank accounts, a laundering process aided through wire transfers and prepaid debit cards. And payment processors based in India helped facilitate overseas payments.
Though the calls would appear to be obviously bogus, officials say savvy and successful individuals have nonetheless been duped.
The callers would use information about their victims they learned through the Internet to present a facade of authenticity, and the numbers that appeared on a caller ID often seemed to come from a legitimate U.S. government call center.
Among the victims: an elderly San Diego woman who forked over $12,300 after she was threatened with arrest if she didn't pay a penalty for fictitious tax violations, and a California man who paid $136,000 to resolve alleged tax violations after being called repeatedly over 20 days.
When a Colorado man did not respond to repeated demands that he withdraw funds to pay supposed back taxes, scammers posing as him called 911 and said he was armed and eager to kill police officers, prompting law enforcement officers to surround his home.
"The scammers in this case and so many like this are convincing. They are menacing and they are ruthless in their pursuit of their victims," said Bruce Foucart of ICE's Homeland Security Investigations. "They convey authority and a sense of urgency that leaves their victims terrified."
In a separate but similar call center scam, authorities in India said earlier this month that they'd arrested 70 people and were questioning hundreds more.
The Justice Department said it's not clear that the victims will get any of their money back, or that the defendants arrested cannot be easily replaced.
But, said Caldwell, "We are watching and we're paying attention to this, and we're taking appropriate action."
US charges 61 defendants in call center scam based in India