HOUSTON (KTRK) --It was a family outing the Laurence's had planned for almost a year. The family is half Sooner, half Cougar.
Laury Liles bought tickets months ago for the Sept. 3 match-up between University of Houston and Oklahoma at NRG Stadium.
"We were very excited. I had shirts made, there were 10 of us who went to the game," said Laury Liles.
He got seating for the rest of the family next to handicapped seating for his son Logan and wife Liz, who live in Tulsa. The civil engineer lost use of his legs after a skiing accident in college. Liles said, "It was great until we got into the stadium."
We talked with Logan via Facetime in Oklahoma.
First, he says elevator problems forced his wife to push him up seven ramps, then once they showed the usher their tickets, they said there were no seats. The spots were occupied by a television production crew.
"I asked them to move, they were in my seats, and they were pretty rude about it saying, "No, we aren't going to move,'" said Logan Liles.
His father added, "When we saw the film crew, we talked to them and I'm sure I wasn't real friendly and kind, knowing they were in the place we purchased tickets for."
While the family dealt with guest services, the game went on. Laury Liles said, "We missed the kickoff." Logan added, "They realized they had messed up and double booked our seats."
NRG referred us to a spokesperson with the Texans.
Amy Palcic with the Texans said, "During the game, a customer service representative went up to the seats and apologized for the problem, and gave the family vouchers for free food and beverages. John Schriever contacted him today and apologized for the mistake on the seating location and offered to refund him his money for the cost of his tickets or offered him tickets to a Texans game."
Laury Liles says accepting any offers is up to his son.
Logan added, "It did put a lot of stress on the day for everyone."
His father added he wants to take a stand for Logan because those sitting in handicapped seats are the last people who should be sidelined out of a seat.
"I think they could have done more to provide seating you paid for," he said.
Liles adds he is also going to make a report to the state to make sure there is a record of what happened.