Can't get in touch with your family in Puerto Rico? Here's what you can do

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Video taken from San Juan shows the incredible force of Hurricane Maria, the strongest hurricane to hit Puerto Rico in 85 years. (WABC)

If you have not been able to contact your loved ones in Puerto Rico after Hurricane Maria, here's what you can do.

The territory's Federal Affairs Administration is asking people to now send emails.
  • Include your contact information and as much detailed information about your family member or friend as possible


Because of high volume, leaders are now requesting that people use email requests; however, they ask that you only send one email. The only exception is if the status of your loved one has changed.


  • Call the Washington D.C. office at (202) 800-3133 or (202) 778-0710


You are also able to call a help desk in Washingon D.C. There, staffers are taking names, information, and numbers and developing plans to check those who remain unreachable as the island begins to recover.

Other helpful tools

USA.gov is suggesting the following:

  • Find family and friends via the American Red Cross. You love ones can also list themselves as safe on this site
  • Call the island's local radio station WIPR at (787) 777-0940
  • Follow social media accounts that offer up-to-date information in Spanish. A full list of sites is located on their website


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