Storm disrupts package shipping at worst time during holidays

Weather delays came at one of the worst times for holiday shoppers, and there could be more to come
December 11, 2013 9:25:12 PM PST
Instead of packages, many online shoppers are getting excuses for why their gifts are not arriving on time and it could happen again.

The winter storm that covered Dallas in ice and hammered the northeast with snow caused big problems for shipping companies and another storm is coming that could do the same thing, just in time for Christmas.

Dayna Steele is no stranger to Amazon.com.

"I shop almost exclusively online," said Steele.

But this week instead of packages, Steele has gotten a notice from Amazon telling her some of the items will be delayed.

"It was just an apology, 'We are sorry to tell you to tell you your items have been delayed a bit,'" said Steele.

Steele is not alone in getting an apology. The winter storm that wreaked havoc on the nation also disrupted shipping companies during one of the busiest times of the year.

"Things just stopped, planes can't fly out, trucks can't move in or out so you lose a day and there is nothing you can do about it," said Jorge Cantu owner of Post Net.

Cantu says another winter blast is headed to the US during Christmas week and that means consumers could see similar delays at the worst possible time. His advice?

"If you can get it out this week, I think you will be fine," said Cantu.

Cantu has already fielded calls from people wanting to know when the last winter storm delays will end.

It's something Danya Steele knows all too well.

"People would get really upset, I used to run The Space Store dot com, an ecommerce operation and people would just call and scream at you," said Steele.

So what can you do? Mail those cards and packages this week to avoid the rush and the potential winter weather delay that could be coming right as Santa warms up the sleigh.

Find Jeff on Facebook at ABC13JeffEhling or on Twitter at @jeffehlingabc13

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