Homeowner seeks ABC13's help after company damages door while installing alarm system

March 7, 2013 8:19:28 PM PST
Having your home burglarized can be a traumatic experience. Not only are your personal possessions stolen, but the damage left behind can leave anyone on edge. And for one local woman, her troubles continued after the police were gone.

Billie Davis says she hired Directsat Security Concepts to install an alarm system in her home, but after the job was finished...

"There were some damages that were done to the house," Davis said.

Davis says her French doors were damaged when the installer drilled holes into the steal door, but then changed his mind and adjusted the alarm equipment, leaving drill holes exposed.

"Once he drilled into the door, it caused the wood to expand," she said.

Davis says moisture got in the door, expanding the wood inside and preventing it from closing properly.

"Their attempt to repair, sent the technician back over and with a screwdriver tried to pry the wood back in," Davis said.

According to Davis, that repair attempt left the door in worse condition, revealing gaps in the frame. So Davis asked Directsat to cover the costs of replacing the door.

Soon after, she received a voicemail on her cellphone.

"This lady wanting a total replacement of a door for like $1,400, and there's no way we're going to totally replace the door from just two little holes from a screwdriver," the voicemail says.

Davis says someone from Directsat Security left that message on her phone, thinking they were leaving a message for a contractor instead. That's when she called Channel 13 for help.

After we reached out to Directsat Security Concepts, they did not want to appear on camera but sent the following email to Davis:

"We apologize for whatever inconvenience that this may have caused you and your family. As we stand ready to work with you to get the right contractor out to take care of this situation in a way that is satisfactory to you."

Initially Directsat Security Concepts was going to hire out a contractor to make the repairs but opted to send a check to Davis instead for the door installation. Davis says she is finally happy this is now behind her.
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