Residents left in dark at NW Houston apartment complex

August 8, 2012 8:28:10 PM PDT
Residents in one apartment complex are without electricity and sometimes hot water, even though they paid their bills. They've been powerless and this isn't the first time it's happened.

It happened at the Amberwood Apartments on Johanna in northwest Houston.

More than 100 residents spent Wednesday night just trying to stay cool. They say they've had no power for the last couple of days and this isn't the first time it's happened.

They tell us it's an apartment complex where all bills are paid so this has been beyond their control. They've been trying to contact management and say they have been without hot water as well. They say it's been a serious problems for kids, the elderly and those with health issues.

"We've been without lights for a few days. This isn't the first time it's happened. It's been going on for months already and we've had a lot of issues with no lights, no electricity. We have kids, we need to be able to feed them, we need to be able to have them in the A/C. There's elderly people here, my grandmother lives here," resident Crystal Gonzalez said.

"We're all struggling now. No one has lights. A couple of put a a little barbecue together so everybody could eat. That's all we really had to do, 'cause there are kids out here that are hot. They're out here playing in water," resident Jay Torres said.

Tara Energy issued the following statement:

"This is an unfortunate situation. We had been working in good faith with the owner of the Amberwood property for over a year. He had been on multiple payment plans and continually defaulted on payments. We were notified recently that the building was in foreclosure and sold. The property management company told us that they would not be paying the bill. We notified the management company of the disconnect order and asked them to advise the residents.

"The property was on one bill and therefore there are no individual accounts for each resident.

"We are working overnight to enroll all the tenants individually. They can call us at 866-Get-Tara (866-438-8272) and make sure that they identify they are from Amberwood apartments."


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