Talk about a double whammy -- the 65-year-old was terrified that at the moment she needed Medicare, it was gone -- until she called us.
It's been a tough few days for Kathy Zigmont.
"I was told I have leukemia," she said.
Two days letter, Kathy got a letter from the Social Security administration.
"Saying, from Medicare, saying, as per your request, you have been dropped from Medicare part B, which is the doctors and the tests and a lot of the stuff like that," Kathy explained.
The problem is, Kathy says she never made such a request. Making things worse, the letter explained Kathy's medical insurance coverage would end on the last day of this month.
"And I am going, 'I don't need this right now, please, God, I don't need this,'" she recalled.
Frightened and worried, Kathy enlisted the help of Victor, her husband of 45 years, and an ex-Marine.
He said, "I know that she not signed anything to be de-enrolled from Medicare and had to get something done and something done soon."
Victor worried that it could take weeks to fix the problem and that could push back Kathy's medical treatment.
"So I decided to go to your website to see if you could help us out," he said.
So we called the Social Security administration and officials there began working to correct the problem, even calling the Zigmonts first thing Monday morning.
Victor said, "She got some information from me about my wife and she started apparently doing some computer work."
Victor says all this week a Social Security caseworker has been researching the letter and the reason why Kathy got it in the first place.
"She said she could not find a thing saying my wife had signed anything," Victor explained.
On Wednesday, four days after Action 13 contacted Social Security, the Zigmonts were told Kathy is being reinstated and her medical insurance coverage will not lapse.
She said, "Now I can relax a lot more and just deal with what I have to deal with."
The Zigmonts were told Kathy will be reinstated into Medicare insurance coverage as if the problem never took place. As for how it happened, the Social Security office is still investigating that.