MAULDIN, SC --
The head of a public utility in South Carolina says he's amazed someone saved 10-year-old records. Now the chief of the Greenville Water System is set to apologize personally to a customer wrongly accused of not paying two water bills dating to 2001. WYFF-TV reports the utility sent past-due notices to Randy Massengale of Mauldin. Massengale says he called to say there must be a mistake, but employees refused to believe him and told him to pay up.
Massengale says he put the notices aside until a utility representative came knocking, threatening to shut off his water. But Massengale retrieved his old bank statement and check register, proving he paid a decade ago.
WYFF contacted utility chief executive David Bereskin, who called the case a fluke and promised an apology.